Politique de remboursement

Refund Policy

We want you to be satisfied with your order. If it is not right for you, you may return it within 30 days of the delivery date.

Return window

You have 30 days from the day your order is delivered to request a return. Requests made after 30 days cannot be accepted.

Condition of returned items

To be eligible for a return, the item must be unused or lightly used, in the same condition you received it, and returned with all included accessories and its original packaging. Items showing damage caused by misuse, disassembly or normal wear beyond testing cannot be refunded.

Return shipping costs

Return shipping is paid by the customer. We do not provide prepaid return labels. We recommend using a tracked service, as we cannot issue a refund for a parcel that does not reach us.

How to start a return

Contact us through our Contact page with your order number and the reason for the return. We will reply with the return address and instructions. Please do not send an item back before contacting us.

Refunds

Once your return arrives and has been inspected, we will notify you and issue the refund to your original payment method. Depending on your bank or card issuer, the funds may take a few additional business days to appear on your statement. Original shipping charges are not refunded.

Damaged or faulty on arrival

If your order arrives damaged, incomplete or faulty, contact us through our Contact page with photographs of the item and the packaging. We will arrange a replacement or a refund at no cost to you in that case.

Cancellations

If you need to cancel an order, contact us as soon as possible. If the parcel has not yet shipped, we will cancel it and refund you in full. If it has already shipped, the standard 30-day return process above applies.

Contact

Questions about a return or a refund: use our Contact page. We answer order enquiries on business days.